Returns & Refunds Policy

At IVNERO, we offer free returns and refunds within 30 days of delivery, with no return shipping fees or restocking fees.

30-Day Returns

If you are not satisfied with your purchase, you may request a return for any reason within 30 days of receiving your order.

Free Return Shipping

We cover the cost of return shipping for returns requested within the 30-day window. A prepaid return label or another free return method will be provided.

For assistance arranging your free return, email leesamenhmarpaueld1984@outlook.com.

Refunds

Once your return has been received and processed, we will issue a full refund for the returned items to your original payment method. No return shipping charges, restocking fees, or processing fees will be deducted.

We will notify you when your refund has been issued. The time it takes for the refund to appear in your account depends on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us. We will help arrange a replacement or refund at no additional cost to you.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. If it has not been dispatched, we will cancel it and issue a full refund. If it has already been dispatched, you may use our free 30-day return process after delivery.

Your Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact Us

For assistance with returns or refunds, email leesamenhmarpaueld1984@outlook.com.